Cancellation Policy

Cancellation before shipment

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on contact@yogicsecrets.com In such cases, the order will be cancelled and the money will be refunded to you within 5 Business days after the cancellation request.

 

Cancellation post shipment

If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on contact@yogicsecrets.com

  • In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.

  • Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 5 Business days.

 

How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation before shipment, we process the refund within 5 Business days after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

  • For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 5 Business days of us receiving the products back. It may take 2-3 additional working days for the amount to reflect in your account.

  • For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 5 Business days business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

 

What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.

 

RETURNS, REPLACEMENTS AND REFUNDS

How do I return an item purchased on yogicsecrets.com?

Yogicsecret offers its customers an ’Easy return policy’, in the case of defective product or packaging wherein you can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order. Opened or used inner bottles will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return.

  • Step 1: Contact our Customer Support team via email contact@yogicsecrets.com within 5 business days of receiving the order.

  • Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.

  • Step 3: We will pick up the products within 5 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals and labels intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.

 

Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:

  • Product is damaged due to misuse/overuse

  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged

  • Serial Number is tampered

  • Free product provided by brand

  • For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return.

  • The products must be received by Yogicsecret within 5 days from the day of delivery, no returns will be accepted after this time period.

  • The tags on the product should be intact and to be returned in original packing.

  • You must provide your Purchase Order number as received when your order was placed through the Site.

  • Only unused / unopened products in original packing are eligible for returns.

Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

 

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:

  • Step 1: Contact our Customer Support team via email contact@yogicsecrets.com within 5 Business days of receiving the order.

  • Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.

  • Step 3: We will pick up the products within 5 Business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals and labels intact.

Note:If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.

 

Do I have to return the free gift when I return a product?

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

 

Can I return part of my order?

Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

 

How will I get refunded for the returned orders and how long will this process take?

In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

  • For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 5 Business days of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

  • For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 5 Business days of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

 

OWNERSHIP AND INTELLECTUAL PROPERTY RIGHTS

Ownership

This Web Site is owned by Yogicsecret Healthcare Pvt. Ltd. All right to, title to, and interest in the Content available via the Web Site, the Web Site’s look and feel, the designs, trademarks, service marks, and trade names displayed on the Web Site, and the Web Site URLs, are the property of Yogicsecret or its licensors, and are protected by copyrights, trademarks, patents, or other proprietary rights and laws.

 

License to Use Content

Yogicsecret grants you a nonexclusive, nontransferable, revocable, limited license to view, copy, print, and distribute Content retrieved from the Web Site only for your personal, noncommercial use, provided that you do not remove or obscure any copyright notice, trademark notice, or other proprietary rights notices displayed on or in conjunction with the Content. You may not use any Content available via the Web Site in any other manner or for any other purpose without the prior written permission of Yogicsecret. All rights not expressly granted in this Agreement are expressly reserved to Yogicsecret.

You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of yogicsecrets.com so long as the link does not portray yogicsecrets.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use the Yogicsecret logo or other proprietary graphic or trademark as part of the link without express written permission. You may further not present the link to Yogicsecrets.com in any way that suggests Yogicsecret has any relationship or affiliation with your site or endorses, sponsors or recommends the information, products or services on your site.

 

Trademark Notices

All trademarks, service marks, logos and designs used on this Web Site, whether registered or unregistered, are owned by Yogicsecret or other third parties. You may not use or display any trademarks, service marks, logos or designs owned by Yogicsecret or its affiliates without our prior written consent.

 

Disclaimer of Warranties With Respect to Web Site

THE WEB SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. YOGICSECRET EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.

YOGICSECRET DOES NOT MAKE ANY WARRANTY THAT THE WEB SITE WILL MEET YOUR REQUIREMENTS, OR THAT ACCESS TO THE WEB SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED. YOGICSECRET MAKES NO WARRANTIES AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEB SITE OR AS TO THE ACCURACY, QUALITY, OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE WEB SITE.